Return
Policy
Satisfaction Guaranteed: We confidently guarantee the quality of
our products. If you are not pleased with your purchase return
it for a 100% refund or replacement within 30 days of the date
of purchase.
We offer a 30 day money back guarantee. Simply return the product
in its original condition and we will refund your credit card minus
shipping cost (Shipping charges will be deducted if the return is
a result of a Sterling Gem error.) Please enclose your original receipt
and follow the steps listed below.
If you have any questions about our return procedure, please contact
us.
To
return an item to Sterling Gem Boutique, please perform the following
steps:
1. Please
indicate a reason for return on the invoice that was included
with the shipment. [For Exchanges - indicate what you wish
to exchange the merchandise with on the invoice itself. Be
sure to include the item name, the item code, and the item
price.]
2. Place all the
original packaging in the return box; This
includes all merchandise and the copy of
the invoice.
3. You
can ship it via any carrier.
Be sure to ship with a return
receipt or tracking number
for confirmation that your
shipment has reached its
destination. For orders greater
than $50, we advise you to
ship it with insurance or
signature confirmation to
guarantee secure delivery.
Ship
return merchandise
to:
The Sterling Gem Boutique
PO Box 2
Uxbridge, MA 01569
Once
your return is received it will be reviewed and you will receive
an e-mail confirmation regarding your return within five days.
Items that show signs of wear or have been, engraved, altered,
or damaged in any way cannot be accepted for return.
Note: The
Sterling Gem Boutique will not be responsible for losses or damage
of return shipments.
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comfortable
and trust our quality, design, service and expertise.